Question 1

How does a LensClub subscription work?

Accepted Answer

A LensClub subscription delivers your contact lenses on a regular schedule. Choose your lenses, select a delivery interval, and we handle the rest. You can pause, change, or cancel anytime.

Question 2

Can I pause or cancel my subscription?

Accepted Answer

Yes! You can pause or cancel your subscription at any time from your account dashboard. There are no cancellation fees or long-term commitments.

Question 3

How do I change my lenses on an existing subscription?

Accepted Answer

Go to your subscription page, click 'Change Lenses', and select your new preferred lenses. The change will take effect from your next delivery.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery takes 2-4 business days. Premium and Vision+ subscribers get free express delivery (1-2 business days).

Question 5

Is shipping free?

Accepted Answer

Yes, all LensClub subscriptions include free shipping. One-time purchases have free shipping on orders over 500 kr.

Question 6

Can I track my order?

Accepted Answer

Yes, you'll receive a tracking number via email once your order ships. You can also track orders from your account dashboard.

Question 7

Do I need a valid prescription?

Accepted Answer

Yes, a valid prescription from an optician is required. You can upload yours when signing up or we can verify it through our partner opticians.

Question 8

How do I upload my prescription?

Accepted Answer

Go to the Prescriptions page in your account and click 'Upload New'. You can take a photo or upload a scanned document.

Question 9

What if my prescription expires?

Accepted Answer

We'll remind you before your prescription expires. You can book an appointment with a partner optician or upload a new prescription from any eye care professional.

Question 10

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards, including Visa and Mastercard. All payments are processed securely through Stripe.

Question 11

When am I charged?

Accepted Answer

You're charged at the start of each billing cycle. The exact date depends on when you started your subscription.

Question 12

How much do I save with a subscription?

Accepted Answer

Subscription members save 15-25% compared to regular retail prices, plus get free shipping and reward points.

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Ofte stilte spørsmål

Subscriptions

Orders & Delivery

Prescriptions

Payment & Pricing

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